Terms and Conditions
Terms and Conditions
These
terms do not supersede statutory rights under the Sale of Goods Acts but are
designed to clarify the principles and procedures by which we operate. Every
care has been taken to ensure that the descriptions and specifications are
correct on this website. However, while the colours displayed are a close
representation, slight variations in the actual goods may occur.
Currency
All prices shown in this website are quoted in pounds
sterling and are inclusive of VAT (credit cards sales will be charged in your
local billing currency by your credit card provider). Data entry errors or
other technical problems may result in inaccurate prices being shown. In such
cases it is not required to honour this price. If you see any price you believe
to be incorrect, please contact us so we can verify it for you.
Shipping / Carriage
The final price quoted on the payments page is the
price of the goods including delivery to the stated destination. These charges
include carriage by UK Royal Mail , UK ParcelForce or our contract courier to both home and
overseas destinations.
We aim to deliver within 3-10 days of receipt of your order. Unfortunately we
cannot guarantee that every item is in stock permanently, although we do try
our best. If an item is out of stock we will advise you of an anticipated
delivery date.
Duties and local taxes
Purchasers are responsible for any duties and/or taxes levied at the point of
entry into the destination country. A commercial invoice is provided with all
goods shipped.
Damage and loss in transit
Occasionally, unfortunately, things do get lost or damaged in transit. If this
happens with your shipment, please advise us within 24 hours of receipt and we
will supply replacement goods as quickly as we can. However, since we never
knowingly ship damaged goods we need your help to try to recover our costs from
the carrier wherever possible.
If you do receive damaged goods, please retain all relevant documentation so
that an insurance claim can be made against the carrier's insurers. If you
receive a battered parcel, note the fact on the delivery note, even before you
open the package to examine the contents. If you are unable to open the damaged
package in the presence of the carrier, make sure that you sign for it as
'Damaged package; goods not yet inspected' or similar to warn the carrier that
a claim may be forthcoming.
Whatever the circumstances, please contact us by email or telephone with as
much detail of the damage or loss as you can provide, as soon after delivery as
possible, so that we can arrange replacement goods and start following up the
carriers.
Please do NOT return damaged goods, unless and until requested to do so as this
may incur additional costs unnecessarily.
Returns and Refunds
All our products are designed and hand made with great care and we hope you
will be pleased with them. However, if for any reason you are not you may send
them back in the original packaging with in 14 days, for an exchange or refund
to:
Jam Tart,
Please complete the returns form supplied with your delivery. Unfortunately we
cannot refund or exchange used or damaged goods (statutory rights not
affected).
Proof of posting
For your own protection, you are strongly advised to
obtain a proof of posting, or shipping certificate from a courier, when
returning goods whatever the reason for the return. Goods which are returned to
us but are lost in shipping remain your responsibility. A proof of posting will
assist you in tracking any shipment which is reported as lost, damaged, mislaid
or otherwise undelivered/undeliverable.
Please note that refunds will be made using the same method as the original
payment. (i.e.: a credit card purchase will be refunded through your credit
card account).
Payment and retention of title
Under normal circumstances, goods must be paid for
prior to despatch. If, for any reason, goods are shipped prior to clearance of
payments, title in the goods shipped belongs to Jam Tart Ltd until payment in
full for the goods is received by us. Conversely, we will not normally process
payment for goods until they are available for despatch. However, please note
that on-line transactions are normally actioned
automatically whilst you are on-line to the secure transaction server.
Confidentiality/privacy policy
It
is the policy of Jam Tart to not pass on your information to any third party
and we undertake to exercise all reasonable precautions to keep information
supplied to us by customers strictly confidential. We do not supply our
'mailing information' to third parties but do use it to advise our clients of
goods and services we feel may be of interest to them, unless expressly
instructed otherwise in writing.
Information supplied to us may be stored on a computer system for our
convenience, but will not be supplied to any outside agency. We prefer you to
use the secure transaction services to make credit card transactions since this
service is completely independent of our organisation
and your credit card details are not divulged to us at any time.
Applicable law and courts of jurisdiction
All transactions undertaken through this website are
governed by English Law and any legal actions arising out of such transactions
shall be subject to the English Legal processes and under the jurisdiction of
English Courts.
Legal statement
Jam Tart’s total liability for any claim howsoever arising shall not exceed the
price of the goods supplied by Jam Tart to the customer. Jam Tart is the trading
name.
Copyright
Copyright in the design, text, graphics and photographs contained in the website
is held by Jam Tart.
OUR DETAILS
Jam Tart,
telephone/fax 0116 2386537
Registered in
Company Registration Number 5308021
Directors: A Allen, M Delicado